Customer Service

Don't hesitate to contact our Customer Service by emailing service.eu@granit.com and we will help you. We answer your questions during weekdays, Mon-Fri, between 10-18. 

Enter your order number in the message and you will help us handle your case a bit quicker. Thanks!

 

E-mail: service.eu@granit.com

Mon-Fri: 10-18

    

FAQ

You may find answer to your question amoung our most frequently asked questions below. 

 

Will you open a store in my town?

We always post information about new stores on our website, our facebook-page and Instagram, so be sure to keep an eye out!

 

Are you running franchise business?

No, at the moment we run and own all of our stores by ourselves within the EU.

 

Are you running wholesale business?

No, we only sell our products in our own stores.

 

Do you have any open positions?

All our available positions are posted on the page "Work with us" here on granit.com. 

 

Where are your stores located?

At the moment we have stores in Sweden, Finland, Norway, Germany. 

 

How long is your return policy?

When shopping at granit.com you have always 30 days return policy. When shopping online the return period starts from the day you pick up your order or received your home delivery.

 

Do you ship outside of Sweden?

We ship to all EU countries.

 

Can I shop online and then pick up my order from a store?

No, we don't offer pick up in store.

 

I have placed an order and I wonder where it is?

To track your package from Posti you can visit their page for package tracking

 

How can I find a product that isn’t available on granit.com?

If a product isn’t available in our webshop it ususally means that the item is currently out of stock or is discontinued. The product might still be available in some of our stores, therefore we recommend you to contact your nearest store. You can find phone numbers to all our stores on our page "Our stores". 

 

I would like to receive newsletters and offers to my email, where do I sign up?

By becoming a member in Granit Community* or registrerd customer" you will recive newsletters and special Community offers. 

  

By mistake I ordered to many/wrong items, can I change my order? 

We cannot make any changes after the order is confirmed, which means that we cannot:

  • add discount codes or vouchers

  • add or remove items

  • change the delivery address

 

One of the items I ordered is broken or missing, what do I do?

If we deliver wrong item or the wrong quantity, or if any item was damaged during transport, please contact our Customer service by emailing service.eu@granit.com.

 

I didn’t have time to pick up my order from the pick-up point, can you send it out again?

No, afraid we can not send it out again. You will have to place a new order. 

 

A part of my product is broken or has gone missing, can you send me a spare part?

We currently don’t hold any spare parts in stock. If a part is missing or broken the whole item must be returned and we will send you a new item free of charge.

 

* Only applicable on the German market. For other markets you will receive Newsletter by becoming a registered customer.